Terms and Conditions for Thwaitedale Cottages

Arrival & Departure -  Guests are requested to arrive at/after 3.00 p.m. and to vacate before 10.00 a.m.  Please notify us if it is likely you will be arriving late.

Guest Responsibilities – Guests must agree to take good care of the property and its contents, on the premises, and leave it in a clean and tidy condition.  Guests are responsible for any breakages or damage caused and must report to us before the end of their stay, in order that a settlement can be agreed. 

The Guest has no right to remain in the property except for the specified holiday dates on the booking form.  We are entitled to ask the Guest to leave without refund, if the behaviour is deemed unacceptable.  We will be allowed access at any reasonable time, if it becomes necessary.

Booking Procedure – Please contact us with your preferred dates and number of guests. Having agreed the dates, please return the completed Booking Form with your deposit and signature.  If paid by internet banking, the deposit is acceptance and confirmation that you have noted our terms and conditions.

The deposit is £60.00 and is non-returnable. 

The balance is due a minimum of 4 weeks prior to your stay, along with a Good Housekeeping Bond, but only if it has been added at the time of booking.  The Good Housekeeping Bond will be returned within 10 days of departure, providing the property has been left in a satisfactory condition. 

Bookings made within 4 weeks of your stay are payable in full at the time of booking.  

Occupancy - The number of persons staying must not exceed the number on the booking form

Cancellations – Deposits and payments are non-returnable, however in the event of a cancellation, we will endeavour to re-let and if successful, a refund will be offered.  A full refund will only be offered if it is re-let at the full price advertised.  

Cancellation Insurance is strongly recommended, to protect any distress caused by some unforeseen event.

In the unlikely event that, due to circumstances beyond our control, we have to cancel your booking, a full refund will be given.  We shall not be under any other liability

Liability – No responsibility or liability is accepted for any loss or personal injury, or damage to customers, their baggage, belongings or vehicles & contents during their stay

Pets – One or two well-behaved pets, fully up to date with their medications and in good health, are welcome by agreement at a small extra charge.  They must not be left unattended in the property, unless in a crate, nor allowed on any furniture, beds or bedding.  The guest must remove any trace of occupation both inside and outside the property please.  We do have a medium sized dog crate, if available.